Exceptional Property Management Toowoomba

Our team has decades of combined experience in property management. Blackbird and Finch was established in 2017, and our Directors have over 18 years’ industry experience each. Rebecca, Tracey & Simone have worked together for 18 years and Peter has also been in the industry for 18 years.

Yes, all our Property Managers, and even our Receptionist, hold current registration certificates. Simone, Rebecca and Peter are licensed agents. The Blackbird and Finch licence number is 4089334.

We specialise in residential rental properties including houses, units, duplexes, and executive-style homes across the Toowoomba region. We also manage a small number of rooming properties and fully furnished properties as well.

With residential property is our main focus, we don’t offer management for farms, commercial properties or airBNB’s but we can refer you onto specialists in these areas.

We operate as a task-based agency rather than assigning a set number of properties to one manager. Our team approach ensures continuity of service, even when someone is away or on holidays. Tasks are divided into start of tenancy, maintenance and inspections, and end of tenancy.

The entire team sit closely together so we are all across everything that is happening with your property and tenants.

Tenant screening at Blackbird & Finch is thorough and diligent. It includes:

• Background Checks: Comprehensive evaluation of rental history, employment, financial stability and tenant default database searches.
• References: Verification from previous landlords and employers.
• Intuitive Assessment: Combining data with our experience and intuition to identify the best fit for your property.

Absolutely. No application is approved without your input and consent.

We act promptly under the RTRA Act. Breach notices are issued as required, and all actions are documented. Our system generates reminders before tenants are issued breach notices, allowing us time to educate and support tenants when appropriate.

Yes. If a breach occurs, we issue notices in accordance with the Act, while also allowing tenants the right of response.

We prepare all documents, represent you at tribunal, and provide regular updates. We view QCAT as the final option in a dispute and aim to resolve issues through negotiation first. However, if resolution isn’t possible and we believe there is a strong case, we will recommend proceeding. For example, recent outcomes include compensation for carpet replacement after pet damage and repolishing floors after dye spills.

Yes. We provide you with all relevant documentation via email or your owner portal.

Compliance is key—property management is risk management. We stay updated through the REIQ and internal training. Rebecca is an REIQ trainer and sits on the REIQ Property Management Chapter so we are always up-to-date with the latest legislation changes.

You’ll receive updates at key points—tenant selection, inspections, lease renewals, and maintenance. We’re always available when you need us.

We aim to respond to all landlord queries within 1 business day.

You’ll have a team working for you, each focusing on different parts of the tenancy lifecycle to ensure nothing is missed. We all sit within close proximity to each other so we all generally know what is going on with a property.

Every 3-4 months, with detailed reports including photographs. The first inspection (for a new tenant) is done at 6 weeks to ensure if there are any problems they are dealt with way before the 3-4 month time period.

Tenants can report urgent issues 24/7. We act immediately within legislative timeframes. Tenants also have access to a maintenance concierge online to guide them through basic troubleshooting before submitting requests.

The office phone diverts to Simone or Rebecca’s mobile after hours if there is emergency maintenance. We have 2 electricians, plumbers, gas fitters and locksmiths that we regularly use so if there is emergency maintenance we engage one of them as we have them on speed dial and can generally get them to the property quickly. 

Where possible, yes. Unless the repair is deemed urgent or an emergency under the RTA, we seek your approval based on the instructions in your Form 6 – Authority to Act. 

Yes. We review the property during inspections and recommend preventative or improvement maintenance to protect your asset and maximise value.

We employ a multifaceted marketing strategy designed to reach a broad audience and attract quality tenants quickly. This includes:

• Digital Listings: Enhanced online presence through popular real estate portals.
• Professional Photography: High-quality images to highlight your property’s best features.
• Targeted Social Media: Engaging content placement to reach potential tenants.
• Local Outreach: Leveraging our network and community connections for greater exposure.

Our fees are competitive and reflective of the comprehensive services we provide. During your initial consultation, we’ll discuss our transparent pricing structure tailored to the specific needs of your property, ensuring no hidden costs and full clarity on what you receive.

No. Management fees only apply when rent is collected.

Abolustely. We regularly just find a new tenant for an owner who wants to self-manage. We can run open houses, screen tenants and type up all the lease, entry condition report and lodge the bond with the RTA and then hand it to you to manage.

Funds are disbursed on the 1st and 15th of each month. If these dates fall on a weekend or public holiday, disbursement occurs on the next business day.

Rent is collected electronically. We monitor it daily and act quickly on arrears. Simone and Rebecca do all rent receipting.

If rent is more than 7 days late, we issue a Form 11. You’ll be kept fully informed.

Getting started with Blackbird & Finch is easy. Contact us for an initial consultation where we discuss your property management needs and outline our tailored approach. Once you’re ready, we’ll handle the details, ensuring a smooth transition for your property management experience.

If you are transferring across from another agency we can handle everything from informing them of your decision to collecting the files and keys.