Frequently Asked Questions
As a service based business, our current and potential clients and customers regularly have questions on the services we provide, what the process is for a particular situation and how we differ from other businesses. We hope this FAQ page will help to answer any questions you may have, but if it doesn’t please feel free to give us a call or shoot us an email through the Contact Us page.
How do potential tenants view my property?
How do you screen tenants?
What checks do you perform on tenants?
If a company or business is applying for your property we also recommend for us to conduct an Equifax search on the company and it’s Directors.
We also “listen to our gut”. If something just doesn’t add up or we feel a tenant is not right for your property we will let you know. The last thing we want is a problem – it’s bad news for you, your property and us.
What is the average length of a tenancy?
How many routine inspections are done each year?
How often is rent paid into my account?
What is your process for managing tenants with overdue rent?
If tenants do fall into arrears, they are notified each day via email and sms. Owners are notified at the 3 day mark and kept up to date from that point to either rectification or breach. We will also phone a tenant to discuss their rent arrears so we can determine how quickly it is going to be rectified.
We keep detailed notes in our system on all conversations with tenants and have an online portal, so you can see up-to-the minute 24/7 where your tenant is paid to.